Questions & Answers
In the unlikely event that a product fails to meet our high standards, Sommuto offers a guarantee to the original purchaser to repair the product against faulty workmanship and materials for the period of 10 years. To be able to make a claim under any of the guarantees you must keep your original proof of purchase receipt.
Sommuto gives to the original purchaser a 10 year guarantee on this product against defects in workmanship and materials. If during the period of 10 years from the date of your purchase of this product, a defect caused by faulty workmanship or materials appears,
Sommuto will repair your mattress within a reasonable time after receiving your valid guarantee claim. If the defect appears within the 12 months of the guarantee period, Sommuto will also pay all transportation costs, or reimburse such costs incurred by you where Sommuto has authorised, in relation to the repair of the mattress.
Rights under the Australian Consumer Law
The benefits given by the guarantee set out in this document are in addition to any other rights and remedies you may have under a law in relation to the goods to which the guarantee relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
To be entitled to make a claim under your guarantee you must notify us of the defect within 30 days after it has appeared. You can make a claim by completing our online warranty claim form providing all relevant information with any incomplete or incorrect information provided may delay the claims process. We will then contact you after reviewing your claim within 5 business days.